Refund and Returns Policy
We hope you love your new Diamond Sports products just as much as we enjoyed designing and creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things do not go to plan. When this happens, here is our commitment to you:
Items with customisation cannot be exchanged or returned unless the product is faulty or damaged. Please read the “Refunds” section below for more information on faulty items.
Non-custom items can be exchanged for store-credit within 30 days of receiving the item. Items must be in resaleable condition to be accepted as a return (new, usued, in original packaging, and with tags intact). To return an order, please contact our customer service team by emailing email@example.com.
Refunds are only available for faulty or damaged products. If you believe that the product that you have received has a manufacturing fault, please contact our customer service team by emailing firstname.lastname@example.org within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault.
Please note that the following are not considered manufacturing faults:
- Low-resolution images supplied by the customer
- Spelling or grammar mistakes made and submitted by the customer
- Design errors made and submitted by the customer
- Error in customer selected options, such as size or colour
Please ensure all order details, turnaround times, and any other relevant information are checked before submitting an order. Sizing should also be checked against the relevant size guide provided on the product page. Once the order has been submitted, cancellation is up to the discretion of Diamond Sports.
Refunds and Returns FAQs
Do I have to pay to return my order?
For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, Diamond Sports will provide a pre-paid postage label for free shipping of the faulty item/s.
What do I do if my order is faulty?
Please contact our customer service team at email@example.com as soon as you suspect the order is faulty. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 24 business hours.
Can I return custom items?
Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.
How long will it take to receive my refund?
Refunds may take up to 10 business days to be returned to your account.
Can I cancel my order after I have placed it?
Please contact us at firstname.lastname@example.org ASAP for order cancellation. Made-to-order or custom items cannot be cancelled once production has started. For stock items, the order can be cancelled before it has been dispatched. Once dispatched, the order will need to be returned at the expense of the customer for store-credit.